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Mindful Performance

An AI-driven matching platform that connects student-athletes with

life coaches to enhance their mental performance.

Mindful Performance

An AI-driven matching platform that connects student-athletes with

life coaches to enhance their mental performance.

Mindful Performance

An AI-driven matching platform that connects student-athletes with

life coaches to enhance their mental performance.

Mindful Performance

An AI-driven matching platform that connects student-athletes with

life coaches to enhance their mental performance.

Mindful Performance

An AI-driven matching platform that connects student-athletes with

life coaches to enhance their mental performance.

Mindful Performance

An AI-driven matching platform that connects student-athletes with

life coaches to enhance their mental performance.

Case Study

7 min read

My Role

Product Designer

My Role

Product Designer

My Role

Product Designer

My Role

Product Designer

My Role

Product Designer

My Role

Product Designer

Timeline

2023 - Present

Timeline

2023 - Present

Timeline

2023 - Present

Timeline

2023 - Present

Timeline

2023 - Present

Timeline

2023 - Present

Tools

Figma | User Research

Tools

Figma | User Research

Tools

Figma | User Research

Tools

Figma | User Research

Tools

Figma | User Research

Tools

Figma | User Research

Team

Engineer | Business | Me (Product Designer) | Developer

Team

Engineer | Business | Me (Product Designer) | Developer

Team

Engineer | Business | Me (Product Designer) | Developer

Team

Engineer | Business | Me (Product Designer) | Developer

Team

Engineer | Business | Me (Product Designer) | Developer

Team

Engineer | Business | Me (Product Designer) | Developer

Let's dive into the journey I followed to reach the destination.

Man with TV
Man with TV
Man with TV
Man with TV
Man with TV
Man with TV

Discover

❌ We identified two main problems:


  1. Student-athletes need personalized mental performance support for anxiety and stress.

  2. Mindfulness coaches need cost-effective client acquisition.

✅ The goal


Revolutionize student-athlete support with our AI-driven platform that matches them with life coaches for mental health, bridging a crucial market gap.

Define

Focus group research conducted

Focus group research conducted

Focus group research conducted

Focus group research conducted

Focus group research conducted

Focus group research conducted

8 student athletes and 4 mindfulness coaches.

To gain a deeper understanding of the needs and preferences of our target market, we conducted focus group research with coaches and student athletes across various experience levels. I spoke with 8 student athletes and 4 mindfulness coaches.

8 student athletes and 4 mindfulness coaches.

To gain a deeper understanding of the needs and preferences of our target market, we conducted focus group research with coaches and student athletes across various experience levels. I spoke with 8 student athletes and 4 mindfulness coaches.

8 student athletes and 4 mindfulness coaches.

To gain a deeper understanding of the needs and preferences of our target market, we conducted focus group research with coaches and student athletes across various experience levels. I spoke with 8 student athletes and 4 mindfulness coaches.

8 student athletes and 4 mindfulness coaches.

To gain a deeper understanding of the needs and preferences of our target market, we conducted focus group research with coaches and student athletes across various experience levels. I spoke with 8 student athletes and 4 mindfulness coaches.

8 student athletes and 4 mindfulness coaches.

To gain a deeper understanding of the needs and preferences of our target market, we conducted focus group research with coaches and student athletes across various experience levels. I spoke with 8 student athletes and 4 mindfulness coaches.

8 student athletes and 4 mindfulness coaches.

To gain a deeper understanding of the needs and preferences of our target market, we conducted focus group research with coaches and student athletes across various experience levels. I spoke with 8 student athletes and 4 mindfulness coaches.

8 student athletes and 4 mindfulness coaches.

To gain a deeper understanding of the needs and preferences of our target market, we conducted focus group research with coaches and student athletes across various experience levels. I spoke with 8 student athletes and 4 mindfulness coaches.

8 student athletes and 4 mindfulness coaches.

To gain a deeper understanding of the needs and preferences of our target market, we conducted focus group research with coaches and student athletes across various experience levels. I spoke with 8 student athletes and 4 mindfulness coaches.


👀 I used the affinity map method to group and visualize qualitative data from my interviews, making it easier to identify patterns and insights.

Survey Results

I spoke with some users via Zoom and met others face-to-face.

I spoke with some users via Zoom and met others face-to-face.

I spoke with some users via Zoom and met others face-to-face.

I spoke with some users via Zoom and met others face-to-face.

I spoke with some users via Zoom and met others face-to-face.

I spoke with some users via Zoom and met others face-to-face.

4/4 mindfulness


coaches surveyed expressed a keen interest in joining Mindful Performance.

4

4

4/4 mindfulness


coaches surveyed expressed a keen interest in joining Mindful Performance.

4

4

4/4 mindfulness


coaches surveyed expressed a keen interest in joining Mindful Performance.

4

4

4/4 mindfulness


coaches surveyed expressed a keen interest in joining Mindful Performance.

4

4

4/4 mindfulness


coaches surveyed expressed a keen interest in joining Mindful Performance.

4

4

4/4 mindfulness


coaches surveyed expressed a keen interest in joining Mindful Performance.

4

4

5

3

5/8 of student-athletes


expressed a strong need for access to flexible and convenient mindfulness coaching sessions.



5

3

5/8 of student-athletes


expressed a strong need for access to flexible and convenient mindfulness coaching sessions.



5

3

5/8 of student-athletes


expressed a strong need for access to flexible and convenient mindfulness coaching sessions.



5

3

5/8 of student-athletes


expressed a strong need for access to flexible and convenient mindfulness coaching sessions.



5

3

5/8 of student-athletes


expressed a strong need for access to flexible and convenient mindfulness coaching sessions.



5

3

5/8 of student-athletes


expressed a strong need for access to flexible and convenient mindfulness coaching sessions.



4

4

Coach

highlighted that many well-established coaches with existing clients and websites might hesitate to join our platform.

4

4

Coach

highlighted that many well-established coaches with existing clients and websites might hesitate to join our platform.

4

4

Coach

highlighted that many well-established coaches with existing clients and websites might hesitate to join our platform.

4

4

Coach

highlighted that many well-established coaches with existing clients and websites might hesitate to join our platform.

4

4

Coach

highlighted that many well-established coaches with existing clients and websites might hesitate to join our platform.

4

4

Coach

highlighted that many well-established coaches with existing clients and websites might hesitate to join our platform.

4

4

Coach

highlighted that many well-established coaches with existing clients and websites might hesitate to join our platform.

2+

2+

2+

2+

2+

2+

2+

2+

2+

2+

of them

We build long-term

We build long-term

We build long-term

We build long-term

emphasized that platform would be particularly beneficial for new coaches

After research, I created a "How might we" statement to identify challenges and opportunities. I then assessed the value and impact to ensure the solution meets user needs and delivers results.

Challenge Statement

How might we effectively connect student-athletes with expert life coaches to boost their mental performance and well-being while enabling coaches to expand their clientele cost-effectively?

How might we effectively connect student-athletes with expert life coaches to boost their mental performance and well-being while enabling coaches to expand their clientele cost-effectively?

How might we effectively connect student-athletes with expert life coaches to boost their mental performance and well-being while enabling coaches to expand their clientele cost-effectively?

How might we effectively connect student-athletes with expert life coaches to boost their mental performance and well-being while enabling coaches to expand their clientele cost-effectively?

Persona

I created user personas for athletes and coaches, identifying their pain points that would be solved through our solution.

FRUSTRATIONS

Struggles to find cost-effective and quick resources that can support her immediate needs.

Requires consistent and reliable support to aid in her personal development and growth as both a student and an athlete.

GOALS

Develop the skills to navigate and excel in complex social situations, both in personal and professional settings, enhancing her network and relationships.

Prioritize her personal and professional development

Receive personalized support to manage difficult emotions

ABOUT

Julia is an athlete who lives in Long Beach, CA. She is studying finance and is a professional athlete. She competes in cross-country track and field. She requires guidance in navigating complex social situations, managing difficult emotions such as stress and imposter syndrome, and building confidence and a sense of purpose.

Introvert

Extrovert

Analytical

Creative

Hardworking

Lazy

Personality

PASSIONATE

High Anxiety

Excited

Penny

24, Athlete

Facing the challenges of being a student-athlete requires finding trustworthy resources and mentors to navigate the journey successfully.

I created user personas for athletes and coaches, identifying their pain points that would be solved through our solution.

User Journey

THOUGHTS

"There are so many coaches listed here. It's great to have so many options, but I wonder which one would be the best fit for me."

"I'm really excited about the possibilities with this app. I would like to try AI matching!’

DOING

Action 1

Penny is impressed by the clean and modern interface, primarily featuring blue and white colors. The well-aligned elements immediately catch her eye, creating a strong first impression.

Action 2

Penny starts at the home page. She sees sections for finding coaches, recommendations, top coaches, notes, journals, and blogs.Penny navigates to the "Find Coaches" section, where she is presented with a list of available coaches. The intuitive layout makes it easy for her to browse through options.

Action 3

Penny not really interesting with journaling section.

Action 4

Reading through detailed coach profiles boosts Penny’s confidence in the app's ability to provide tailored guidance. She believes she can find a mentor who understands her unique needs as a student-athlete

EMOTIONS

POSITIVE

EXCITED

NOT INTERESTED

CONFIDENCE

Penny Patel

Age: 24

Athelete

Long Beach, California

Penny, a dedicated student-athlete, is determined to enhance her performance both on the track and in her academic pursuits. She hears about a new coaching app designed to support student-athletes like her in achieving their goals. Intrigued, Penny decides to download and explore the app to see how it can help her navigate her challenges and achieve personal growth.

SCENARIO

FIRST IMPRESSION

NAVIGATING

END GOAL

To better understand my users, I created user journey maps. Scenarios helped me gain deeper insights into my users and foster empathy towards achieving their goals.

User Journey

THOUGHTS

"There are so many coaches listed here. It's great to have so many options, but I wonder which one would be the best fit for me."

"I'm really excited about the possibilities with this app. I would like to try AI matching!’

DOING

Action 1

Penny is impressed by the clean and modern interface, primarily featuring blue and white colors. The well-aligned elements immediately catch her eye, creating a strong first impression.

Action 2

Penny starts at the home page. She sees sections for finding coaches, recommendations, top coaches, notes, journals, and blogs.Penny navigates to the "Find Coaches" section, where she is presented with a list of available coaches. The intuitive layout makes it easy for her to browse through options.

Action 3

Penny not really interesting with journaling section.

Action 4

Reading through detailed coach profiles boosts Penny’s confidence in the app's ability to provide tailored guidance. She believes she can find a mentor who understands her unique needs as a student-athlete

EMOTIONS

POSITIVE

EXCITED

NOT INTERESTED

CONFIDENCE

Penny Patel

Age: 24

Athelete

Long Beach, California

Penny, a dedicated student-athlete, is determined to enhance her performance both on the track and in her academic pursuits. She hears about a new coaching app designed to support student-athletes like her in achieving their goals. Intrigued, Penny decides to download and explore the app to see how it can help her navigate her challenges and achieve personal growth.

SCENARIO

FIRST IMPRESSION

NAVIGATING

END GOAL

To better understand my users, I created user journey maps. Scenarios helped me gain deeper insights into my users and foster empathy towards achieving their goals.

User Journey

THOUGHTS

"There are so many coaches listed here. It's great to have so many options, but I wonder which one would be the best fit for me."

"I'm really excited about the possibilities with this app. I would like to try AI matching!’

DOING

Action 1

Penny is impressed by the clean and modern interface, primarily featuring blue and white colors. The well-aligned elements immediately catch her eye, creating a strong first impression.

Action 2

Penny starts at the home page. She sees sections for finding coaches, recommendations, top coaches, notes, journals, and blogs.Penny navigates to the "Find Coaches" section, where she is presented with a list of available coaches. The intuitive layout makes it easy for her to browse through options.

Action 3

Penny not really interesting with journaling section.

Action 4

Reading through detailed coach profiles boosts Penny’s confidence in the app's ability to provide tailored guidance. She believes she can find a mentor who understands her unique needs as a student-athlete

EMOTIONS

POSITIVE

EXCITED

NOT INTERESTED

CONFIDENCE

Penny Patel

Age: 24

Athelete

Long Beach, California

Penny, a dedicated student-athlete, is determined to enhance her performance both on the track and in her academic pursuits. She hears about a new coaching app designed to support student-athletes like her in achieving their goals. Intrigued, Penny decides to download and explore the app to see how it can help her navigate her challenges and achieve personal growth.

SCENARIO

FIRST IMPRESSION

NAVIGATING

END GOAL

To better understand my users, I created user journey maps. Scenarios helped me gain deeper insights into my users and foster empathy towards achieving their goals.

Man Leaning On TV

Let's Develop


LET'S
DEVELOP

Let's Develop

Let's Develop


LET'S
DEVELOP


LET'S
DEVELOP

Let's Develop

Let's Develop

Develop

In development, I sketched and created low-fidelity prototypes, conducted usability testing for feedback, and then implemented final designs into the website and mobile app.

I used low-fidelity wireframes to outline our project's interface, ensuring usability and facilitating efficient design iteration and team communication.

In development, I sketched and created low-fidelity prototypes, conducted usability testing for feedback, and then implemented final designs into the website and mobile app.

I used low-fidelity wireframes to outline our project's interface, ensuring usability and facilitating efficient design iteration and team communication.

In development, I sketched and created low-fidelity prototypes, conducted usability testing for feedback, and then implemented final designs into the website and mobile app.

I used low-fidelity wireframes to outline our project's interface, ensuring usability and facilitating efficient design iteration and team communication.

In development, I sketched and created low-fidelity prototypes, conducted usability testing for feedback, and then implemented final designs into the website and mobile app.

I used low-fidelity wireframes to outline our project's interface, ensuring usability and facilitating efficient design iteration and team communication.

In development, I sketched and created low-fidelity prototypes, conducted usability testing for feedback, and then implemented final designs into the website and mobile app.

I used low-fidelity wireframes to outline our project's interface, ensuring usability and facilitating efficient design iteration and team communication.

In development, I sketched and created low-fidelity prototypes, conducted usability testing for feedback, and then implemented final designs into the website and mobile app.

I used low-fidelity wireframes to outline our project's interface, ensuring usability and facilitating efficient design iteration and team communication.

How it works?

Find your coaches with AI-powered recommendations tailored just for you.

How it works?

Find your coaches with AI-powered recommendations tailored just for you.

How it works?

Find your coaches with AI-powered recommendations tailored just for you.

How it works?

Find your coaches with AI-powered recommendations tailored just for you.

How it works?

Find your coaches with AI-powered recommendations tailored just for you.

How it works?

Find your coaches with AI-powered recommendations tailored just for you.

How it works?

Find your coaches with AI-powered recommendations tailored just for you.

How it works?

Find your coaches with AI-powered recommendations tailored just for you.

How it works?

Find your coaches with AI-powered recommendations tailored just for you.

User Testing

User Testing

User Testing

User Testing

User Testing

User Testing

Usability testing insights enabled me to iterate our platform effectively, making adjustments that significantly enhanced the user experience.

%100
Easy to use

Was able to navigate the app's features intuitively without any confusion or help.

%100
Easy to use

Was able to navigate the app's features intuitively without any confusion or help.

%100
Easy to use

Was able to navigate the app's features intuitively without any confusion or help.

%100
Easy to use

Was able to navigate the app's features intuitively without any confusion or help.

%100
Easy to use

Was able to navigate the app's features intuitively without any confusion or help.

%100
Easy to use

Was able to navigate the app's features intuitively without any confusion or help.

%67
Visual design

The color scheme was visually appealing and helped differentiate between different sections, enhancing overall clarity.

%67
Visual design

The color scheme was visually appealing and helped differentiate between different sections, enhancing overall clarity.

%67
Visual design

The color scheme was visually appealing and helped differentiate between different sections, enhancing overall clarity.

%100
Interaction design

Found the transition between different screens smooth and straightforward, with clear visual cues.

%100
Interaction design

Found the transition between different screens smooth and straightforward, with clear visual cues.

%100
Interaction design

Found the transition between different screens smooth and straightforward, with clear visual cues.

%100
Easy to use

Was able to navigate the app's features intuitively without any confusion or help.

%100
Easy to use

Was able to navigate the app's features intuitively without any confusion or help.

%100
Easy to use

Was able to navigate the app's features intuitively without any confusion or help.

%67
Visual design

The color scheme was visually appealing and helped differentiate between different sections, enhancing overall clarity.

%67
Visual design

The color scheme was visually appealing and helped differentiate between different sections, enhancing overall clarity.

%67
Visual design

The color scheme was visually appealing and helped differentiate between different sections, enhancing overall clarity.

%67
Visual design

The color scheme was visually appealing and helped differentiate between different sections, enhancing overall clarity.

%67
Visual design

The color scheme was visually appealing and helped differentiate between different sections, enhancing overall clarity.

%67
Visual design

The color scheme was visually appealing and helped differentiate between different sections, enhancing overall clarity.

%100
Interaction design

Found the transition between different screens smooth and straightforward, with clear visual cues.

%100
Interaction design

Found the transition between different screens smooth and straightforward, with clear visual cues.

%100
Interaction design

Found the transition between different screens smooth and straightforward, with clear visual cues.

%100
Interaction design

Found the transition between different screens smooth and straightforward, with clear visual cues.

%100
Interaction design

Found the transition between different screens smooth and straightforward, with clear visual cues.

%100
Interaction design

Found the transition between different screens smooth and straightforward, with clear visual cues.

Measuring Success

Measuring

Success

Measuring Success

Measuring Success

Measuring Success

Measuring Success

Download Rate

Download Rate

Download Rate

Download Rate

Download Rate

Download Rate

Download Rate

Athlete's continuous communication

Athlete's continuous communication

Athlete's continuous communication

Athlete's continuous communication

Athlete's continuous communication

Athlete's continuous communication

Athlete's continuous communication

Athlete success stories

Athlete success stories

Athlete success stories

Athlete success stories

Athlete success stories

Athlete success stories

Athlete success stories

Outcome

This project leverages advanced AI matching techniques to connect student athletes with coaches, facilitating personalized mindfulness coaching to foster resilience among college athletes. The outcomes of this project for me include:

Mastering a range of design tools and techniques through screening user testing, interface design, and both qualitative and quantitative research.

Developing advanced skills in conducting insightful interviews and applying design thinking to address complex challenges.

Creating user-centric solutions that significantly enhance overall user experiences.

1

3

2

Mastering a range of design tools and techniques through screening user testing, interface design, and both qualitative and quantitative research.

Developing advanced skills in conducting insightful interviews and applying design thinking to address complex challenges.

Creating user-centric solutions that significantly

enhance overall user experiences.

Creating user-centric solutions that significantly

enhance overall user experiences.

1

3

2

Outcome

This project leverages advanced AI matching techniques to connect student athletes with coaches, facilitating personalized mindfulness coaching to foster resilience among college athletes. The outcomes of this project for me include:

Mastering a range of design tools and techniques through screening user testing, interface design, and both qualitative and quantitative research.

Developing advanced skills in conducting insightful interviews and applying design thinking to address complex challenges.

Creating user-centric solutions that significantly enhance overall user experiences.

1

3

2

Mastering a range of design tools and techniques through screening user testing, interface design, and both qualitative and quantitative research.

Developing advanced skills in conducting insightful interviews and applying design thinking to address complex challenges.

Creating user-centric solutions that significantly enhance overall user experiences.

1

3

2

Next Steps

It's time to release Mindful Performance!

You can check out our landing page! We’ve started receiving sign-ups and are currently working on the design of our website and mobile app, along with ongoing testing. Scroll down to see more! We are accepting sign-ups from people, and our website will be live soon.

It's time to release Mindful Performance!

You can check out our landing page! We’ve started receiving sign-ups and are currently working on the design of our website and mobile app, along with ongoing testing. Scroll down to see more! We are accepting sign-ups from people, and our website will be live soon.

It's time to release Mindful Performance!

You can check out our landing page! We’ve started receiving sign-ups and are currently working on the design of our website and mobile app, along with ongoing testing. Scroll down to see more! We are accepting sign-ups from people, and our website will be live soon.

It's time to release Mindful Performance!

You can check out our landing page! We’ve started receiving sign-ups and are currently working on the design of our website and mobile app, along with ongoing testing. Scroll down to see more! We are accepting sign-ups from people, and our website will be live soon.

It's time to release Mindful Performance!

You can check out our landing page! We’ve started receiving sign-ups and are currently working on the design of our website and mobile app, along with ongoing testing. Scroll down to see more! We are accepting sign-ups from people, and our website will be live soon.

It's time to release Mindful Performance!

You can check out our landing page! We’ve started receiving sign-ups and are currently working on the design of our website and mobile app, along with ongoing testing. Scroll down to see more! We are accepting sign-ups from people, and our website will be live soon.

It's time to release Mindful Performance!

You can check out our landing page! We’ve started receiving sign-ups and are currently working on the design of our website and mobile app, along with ongoing testing. Scroll down to see more! We are accepting sign-ups from people, and our website will be live soon.

It's time to release Mindful Performance!

You can check out our landing page! We’ve started receiving sign-ups and are currently working on the design of our website and mobile app, along with ongoing testing. Scroll down to see more! We are accepting sign-ups from people, and our website will be live soon.

Lessons Learned

Collaborating with teams from different disciplines.

This project presented my first major challenge: leading the design efforts while collaborating with teams from different disciplines. As the design lead, I found myself navigating new territories and rapidly increasing my adaptability. Through this experience, I learned to seamlessly navigate various design tools, conduct insightful interviews, and apply design thinking to solve complex problems. These key takeaways have been invaluable, equipping me with the skills to create solutions that truly enhance user experiences.

Collaborating with teams from different disciplines.

This project presented my first major challenge: leading the design efforts while collaborating with teams from different disciplines. As the design lead, I found myself navigating new territories and rapidly increasing my adaptability. Through this experience, I learned to seamlessly navigate various design tools, conduct insightful interviews, and apply design thinking to solve complex problems. These key takeaways have been invaluable, equipping me with the skills to create solutions that truly enhance user experiences.

Collaborating with teams from different disciplines.

This project presented my first major challenge: leading the design efforts while collaborating with teams from different disciplines. As the design lead, I found myself navigating new territories and rapidly increasing my adaptability. Through this experience, I learned to seamlessly navigate various design tools, conduct insightful interviews, and apply design thinking to solve complex problems. These key takeaways have been invaluable, equipping me with the skills to create solutions that truly enhance user experiences.

Collaborating with teams from different disciplines.

This project presented my first major challenge: leading the design efforts while collaborating with teams from different disciplines. As the design lead, I found myself navigating new territories and rapidly increasing my adaptability. Through this experience, I learned to seamlessly navigate various design tools, conduct insightful interviews, and apply design thinking to solve complex problems. These key takeaways have been invaluable, equipping me with the skills to create solutions that truly enhance user experiences.

Collaborating with teams from different disciplines.

This project presented my first major challenge: leading the design efforts while collaborating with teams from different disciplines. As the design lead, I found myself navigating new territories and rapidly increasing my adaptability. Through this experience, I learned to seamlessly navigate various design tools, conduct insightful interviews, and apply design thinking to solve complex problems. These key takeaways have been invaluable, equipping me with the skills to create solutions that truly enhance user experiences.

Collaborating with teams from different disciplines.

This project presented my first major challenge: leading the design efforts while collaborating with teams from different disciplines. As the design lead, I found myself navigating new territories and rapidly increasing my adaptability. Through this experience, I learned to seamlessly navigate various design tools, conduct insightful interviews, and apply design thinking to solve complex problems. These key takeaways have been invaluable, equipping me with the skills to create solutions that truly enhance user experiences.

Collaborating with teams from different disciplines.

This project presented my first major challenge: leading the design efforts while collaborating with teams from different disciplines. As the design lead, I found myself navigating new territories and rapidly increasing my adaptability. Through this experience, I learned to seamlessly navigate various design tools, conduct insightful interviews, and apply design thinking to solve complex problems. These key takeaways have been invaluable, equipping me with the skills to create solutions that truly enhance user experiences.

Collaborating with teams from different disciplines.

This project presented my first major challenge: leading the design efforts while collaborating with teams from different disciplines. As the design lead, I found myself navigating new territories and rapidly increasing my adaptability. Through this experience, I learned to seamlessly navigate various design tools, conduct insightful interviews, and apply design thinking to solve complex problems. These key takeaways have been invaluable, equipping me with the skills to create solutions that truly enhance user experiences.

To better understand my users, I created user journey maps. Scenarios helped me gain deeper insights into my users and foster empathy towards achieving their goals.

To better understand my users, I created user journey maps. Scenarios helped me gain deeper insights into my users and foster empathy towards achieving their goals.

To better understand my users, I created user journey maps. Scenarios helped me gain deeper insights into my users and foster empathy towards achieving their goals.

To better understand my users, I created user journey maps. Scenarios helped me gain deeper insights into my users and foster empathy towards achieving their goals.

To better understand my users, I created user journey maps. Scenarios helped me gain deeper insights into my users and foster empathy towards achieving their goals.

To better understand my users, I created user journey maps. Scenarios helped me gain deeper insights into my users and foster empathy towards achieving their goals.